Practice Development Director & Cat Advocate
Meet Sara, our Practice Development Director. Sara has worked at Frontier since September of 2004. You can contact her at firstname.lastname@example.org.
So, do you go by Sara or do you have any nicknames?
I go by Sara or my initials SF, which is kind of a “thing” here at Frontier. However, my nickname is Scara- the CSRs (Client Service Representatives) came up with that when I was still working at the front desk. I know it sounds bad, but they tell me that it’s affectionate! I have a bulletin board full of adorable notes and drawings they’ve made for Scara.
In your words, what is your job at Frontier?
I am the Practice Development Director, which is a fancy name for “stuff no one else wants to do”, ha! But seriously, it means that I do all of our business reporting, analysis and strategy, as well as handle our marketing, social media, community outreach, and event planning. It’s half technical and half creative, which goes with my personality- I love Microsoft Excel and I love chatting with our clients.
I am also passionate about cat healthcare! I am a member of the American Association of Feline Practitioners and on their Cat Friendly Practice Task Force, the group who outlines the certification standards for the Cat Friendly Practice (CFP) program. I am also available to counsel practices that need help finding ways to make their practices meet the CFP certification standards.
Why did you decide to work at Frontier?
Obviously my job has changed a lot in the 11 years I’ve been here, but I started out as a CSR. Before moving from Seattle to Hillsboro in 2004, I worked in retail management for 10+ years, which was challenging but not always very rewarding. I decided at that time I wanted to find a job that I could truly enjoy. I have always loved animals, and the thing I most enjoyed about retail was working with people, so being a CSR at Frontier seemed like the perfect job. I didn’t even have a pet at that time, so I just walked in the lobby here with my resume, an explanatory cover letter, and a smile on my face. Once I saw the facility I was blown away, and once I met everyone I knew this was the place for me!
Do you have any pets?
A proud self-described crazy cat lady, my partner and I have 4 cats: Lula, a sassy 12-year-old calico; Sampson, a true gentleman and 7 year-old orange tabby; Jack, aka Fuzzy Bear Cat, a 2 year-old black longhair; and Boo, a 1 year-old Russian Blue who is so beautiful we have taken to calling him Pretty Pony. Lula has been with me from the beginning, so she is my “special snowflake”… like most calicos she is extremely feisty and has a HUGE personality. She actually does not like other cats, which make for quite an exciting household! In fact, she dislikes other cats so much that when she boards here at Frontier she has to be housed upstairs in the office area. This is not for her comfort, but so she doesn’t stress out the other kitties with all her hissing and growling- you’d think she was a cougar! But at home she is very affectionate and so much fun- she loves to play and is always doing something to make me laugh. I even wrote a blog post about her, check it out My Cat Hates the Vet and I WORK Here!
Tell us a little-known fact about you!
I am originally from Buffalo, New York, and am a huge hockey fan- go Sabres! I am an avid cyclist and enjoy taking long rides through our beautiful rural areas. I enjoy organized century rides, Seattle to Portland, and Cycle Oregon, to name a few. I also play roller derby with the Air Raid Roller Girls in Beaverton. Probably the least known fact about me is that I have a BFA in Illustration. Sadly, there are not very many employers looking for a full-time illustrator! However, I do enjoy drawing in my free time, especially portraits of people and pets, and often do pet portraits for family and friends. I also do the portraits for our Memorial Exam Rooms.
Though you don’t see Sara working in the lobby anymore, she is still here and she loves talking to you and visiting with your pets, so have a CSR page her next time you’re in!