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Client Service Representative

Meet Kylie, one of our Client Service Representatives (CSR). Kylie joined our team in 2017.

Hi Kylie! Do you have any nicknames?

I don’t have too many nicknames, most of my friends and family call me Ky. I’ve also been called Sis my whole life by immediate family members.

In your words, what is your job at Frontier? Any special projects or responsibilities?

I’m a CSR (Client Services Representative) which mean I help our clients any way I can, making appointments, getting messages to doctors, answering emails, etc. But I also open 5 days a week so I’m that smiling face you see in the morning while dropping off for surgery when you haven’t had your coffee yet and your pet is hangry since they haven’t been fed breakfast.

Why did you decide to work at Frontier?

It was time for a change, I’ve always loved animals but don’t own many. This was the perfect way to make a difference and enjoy what I do. Also, a little fun fact for you, one of my best friends Trish worked at Frontier and she said it was a great place to work and I was sold.

Do you have any pets?

I have one cat, his name is Luca. When someone asks me to tell them about Luca, the first thing that comes to mind is how big he is. He’s massive. But he’s a gentle giant. He loves (tolerates) my 3yr old daughter, he’s very protective of her and takes all the kisses and snuggles she wants to give him. He’s really good when playing that if he has his claws out and you say “owe” he will retract his claws and continue playing.

Tell us a little-known fact about you!

First and foremost, I’m a mom to a beautiful 3yr old spitfire. She’s a pretty amazing little girl that I don’t know what I’d do without. I’m also a Central Oregonian, I grew up in the Redmond/Bend area and moved up here about 7 years ago but I love the high desert and visit anytime I can.