What are you doing to make Frontier a safe and healthy place?
My pet has an appointment tomorrow. What should I expect?
Check your email! Upon booking an appointment, we send you an email with information about the curbside process and a questionnaire crafted by your veterinarian to help optimize your experience.
Upon arrival, text us to check-in at 503-680-3520. Once we’re ready for your pet, we’ll text you again with instructions to approach the Entrance, where we’ll have designated red circles for you to wait on the patio. A staff member will meet you there, open the door and direct you to either the carrier drop-off table or the dog leash hook just inside the first corral. Once you exit and the Entrance door is safely closed, the staff member will take your pet to their appointment.
The next thing to keep in mind is that curbside appointments are not drop-offs. You must stay in the parking lot during your pet’s exam unless previously approved by a doctor. There will be an additional fee if your pet is dropped off without express approval from a doctor.
· Masks are required for all people during pet drop-off and pick-up. We have some disposable masks available but ask that you wear your own if possible.
· Only 1 person will be allowed into the entrance/exit area.
· Dogs must be leashed or in an enclosed carrier, cats must be in a carrier.
· Please remain in your vehicle until instructed to approach the Entrance
Once your pet is in the hospital, your veterinarian will do an exam (just like when you’re in the room with us) and the doctor will give you a call – please be ready to answer your phone! We’ll talk about your concerns, discuss a treatment plan and go over the estimated costs.
After completing any agreed-upon treatments, we’ll call you again to discuss any at home care instructions and complete payment via phone. Then we’ll bring your pet and any medications, food, etc outside to your car.
My pet has a surgery/dental procedure scheduled. What should I expect?
I just need to pick up some medication/food. Can I still do that?
Absolutely! For medication refills, make sure you have called ahead a minimum of 48 hours prior so we have your prescription ready to pick up. For food purchases, it’s a good idea to call ahead and make sure we have the food you’re looking for in stock. When you arrive, follow the check in instructions on the parking spot and a CSR will call you to take payment by phone, and we will bring your food or medications to your car. If you prefer to have your prescriptions shipped to you, we can either mail them from Frontier (shipping is the cost of a USPS small flat rate box) or you can order from our online pharmacy.
I have to care for a family member and can’t bring my pet. Are you still offering boarding?
Money is tight right now. What if my pet has an emergency?
Care Credit is a medical-only (both for humans and pets!) credit card that offers a variety of low-interest and extended payment plans. They have an excellent acceptance rate, so even if your credit isn’t perfect you may be approved. Many of our staff have Care Credit, even if they haven’t used it yet, because it provides peace of mind that they will be prepared in case of an emergency. For this reason we strongly recommend you apply for Care Credit proactively online here BEFORE you need it.
My human doctor offers Virtual Visits. Is this something you can do for my pet?