At Frontier, our priority has always been caring for our patients, clients and staff. While COVID-19 has made this an uncertain time, what we do know is that veterinary care will continue to be required – pets won’t stop needing illness and urgent care, food and medications during this human pandemic, and we will continue our commitment to provide that much-needed care.
We expect to maintain regular business hours and see and treat patients, provide food and medication via curbside service. We are working with our talented staff to innovate ideas that support you and them during this unprecedented time.
For accurate and updated information on COVID-19 we are using the following resources, and will continue to update you as the situation develops:
- Oregon Health Authority
- Oregon Veterinary Medical Association (OVMA)
- American Veterinary Medical Association (AVMA)
- Centers for Disease Control and Prevention (CDC)
June 13, 2020
At Frontier, the health and safety of our patients, clients and staff are our highest priority. As those of you who have visited Frontier since March 18 have experienced, this has meant curbside service during the COVID-19 crisis. We’ve learned a lot over the last 3 months and have worked with our team to make some changes to our process that will improve safety and the overall experience for your pet, you and our team.
What does this mean for you? Beginning on Monday, June 15, we will be transitioning from parking-lot pet transfer to a lobby drop-off and pick-up process. The hospital is still closed to the public; however we will have a designated drop-off and pick-up area just inside the Entrance and Exit doors respectively.
- Masks are REQUIRED for all people during pet drop-off and pick-up. We have some disposable masks available but ask that you wear your own if possible.
- Only 1 person will be allowed into the entrance/exit area.
How will the process work? Upon arrival, the text check-in procedure will remain the same. Once we’re ready for your pet, we’ll text you again with instructions to approach the Entrance, where we’ll have designated red circles for you to wait on the patio. A staff member will meet you there, open the door and direct you to either the carrier drop-off table or the dog leash hook just inside the first corral. Once you exit and the Entrance door is safely closed, the staff member will take your pet to their appointment.
Your pet’s appointment will proceed the same way it has with curbside, with the staff and/or doctor communicating with you by phone as you wait in the parking lot.
Once your pet’s appointment is complete, we’ll text you that we’re ready for you to approach the Exit door, where we’ll have designated red circles to wait on the sidewalk. A technician will meet you there, open the door and have you collect your pet just inside the exit door. The technician will also provide any medications or products to go home.
- DO NOT approach or wait at the Entrance or Exit door until instructed to do so.
Why the change? Safety is our highest priority, and this change will allow us to keep your pet, you and our staff safer during transitions. The biggest improvement will be in safety for your pet; shifting the transfer of your pet from outdoors to securely within the entry and exit areas eliminates our biggest safety concerns. Nervous pets will be reassured as they are escorted by a family member through the parking lot. The new process will also enable you and our staff to maintain 6’ of social distance more consistently and prevent our staff from entering your vehicle’s interior space.
We’re also hoping this change streamlines the overall experience and eliminates some bottlenecks that have slowed down appointment times.
If you are disabled or physically limited, we are happy to make individual arrangements for you. Please address this when booking your appointment so we can make notes in your appointment and ensure we are prepared for your arrival.
May 1, 2020
Per a conversation between the Governor’s office and veterinary leaders including the Oregon Veterinary Medical Association on Wednesday, April 29, and clarification from the Oregon Health Authority received today, veterinary care providers are now included in the framework to resume elective and non-urgent procedures as long as we follow guidelines for the preservation of Personal Protective Equipment (PPE).
What does this mean for your pet’s procedure?
We are contacting all clients who had scheduled procedures that were canceled to give these patients the first option to reschedule. Spay and neuter surgeries will be prioritized first, followed by preventive dental procedures. We are rescheduling these on a first-response basis, so if you receive a call from us please answer or call us back as soon as possible!
Due to the Governor’s March Executive Order 20-21 halting non-urgent procedures, we had to reduce our capacity to perform anesthesia procedures. We are now working on increasing capacity, but for the next few weeks we will have limited availability for inpatient appointments. After we reschedule all canceled procedures, we will contact clients on our waitlist, again prioritizing spay and neuter since these are time-sensitive procedures in some cases.
If you would like to be placed on the waitlist, give us a call. If you are not on the waitlist we will not be able to schedule your appointment at this time, so placing your name on the list is the best way to ensure your appointment gets booked as soon as possible.
Thank you for your patience and understanding as we adapt to this constantly changing situation!
April 28, 2020
Can elective and non-urgent veterinary procedures resume now?
Since the Governor’s announcement last week about resuming non-urgent human medical procedures we’ve been hearing this question a lot.
The answer is not yet.
Governor Kate Brown held a press conference on Thursday, April 23 to announce a framework for lifting her order to delay non-urgent medical procedures. Human medical facilities that can meet new requirements for coronavirus safety and preparedness, including Personal Protective Equipment (PPE), will be able to resume non-urgent procedures on Friday, May 1.
Veterinary procedures are not included in the framework that the Governor announced. The Oregon Veterinary Medical Association is working with the Governor’s office to outline when we will be able to resume scheduling procedures like spay and neuter and preventive dentistry. Some answers are expected this week, and we will relay the information to you as soon as we have clear direction from the state.
April 24, 2020
The CDC announced on Wednesday, April 22 that 2 pet cats in New York State tested positive for SARS-CoV-2. While concerning, what we know is that these cats contracted the virus from people, and there is no information suggesting that pets can transmit the virus to people. And the good news for both cats is that they had only mild symptoms and are expected to fully recover… read on
April 10, 2020
We’re now offering telehealth consultations for certain health concerns. “Virtual Visits” can be a great option for some non-urgent health concerns and rechecks. If you have a health concern for your pet but would prefer not to come in for a curbside appointment, give us a call and we’ll check with your veterinarian to see if a telehealth consultation would be a good option for your pet’s situation.
April 3, 2020
March 19, 2020
We are following the Governor’s direction for medical, dental and veterinary providers to eliminate all elective procedures that use PPE (personal protection equipment) in an effort to preserve PPE supply for human healthcare needs. As such, we are discontinuing elective surgeries, including spay and neuter, as well as preventive dental cleanings. If your pet has a procedure scheduled, we will contact you soon to cancel and place you on a waiting list for when procedures are permitted to resume.
March 18, 2020
EFFECTIVE IMMEDIATELY: Mandatory Curbside Service at Frontier Veterinary Hospital
Dear Frontier Veterinary Hospital family, clients and pets,
We ask for your patience while we all lead the charge to protect our community and staff from COVID-19 spread. Veterinary care is an essential service to our community so we must take proactive measures. We assure you that we will remain open to care for your pet at this time, and are taking these precautions to protect our staff so they can continue to provide this vital care.
- Only Frontier Veterinary Hospital Staff are allowed inside the building.
- Upon arrival in our parking lot, you will notice a sign in each client parking spot with our phone number 503-648-1643 to call with a space number.
- Upon receipt of your call we will check you in as quickly as possible using the number on your parking space.
- Please remain in your car outside the hospital and a staff member will come to you with your food or prescriptions if here for pickup, or to retrieve your pet for appointments and services.
- If you are not feeling well or may have been exposed to COVID-19, please request a healthy friend or family member to transport your pet to the hospital on your behalf.
- We will do our best to coordinate your visit from outside the hospital, including real time exams with you on the phone and providing follow-up instructions and taking payments.
We are all working together to prevent the spread of COVID-19 in our community and to protect our ability to serve you and keep you and our staff safe during this pandemic.
Thank you for your patience and understanding,
The Doctors & Staff of Frontier Veterinary Hospital
March 15, 2020
We expect to maintain regular business hours and see and treat patients as usual. This includes preventive care, dental care, surgery, illness and urgent/emergency care. In order to do this safely, we have updated our already strict cleanliness standards, and implemented new options for clients to maintain social distancing practices. We are working with our talented staff to innovate ideas that support you and them during this unprecedented time.
Cleanliness & Hygiene
As a medical facility, Frontier has always maintained a high standard of cleanliness and sanitization using medical-grade disinfectants. Each exam room has always been sanitized between patients, and the lobby, treatment room and staff work areas are cleaned throughout the day. In response to COVID-19 we have increased the frequency of this cleaning, with particular attention to high-touch areas like doorknobs, phones, computers, seating, switches and handles.
- Clients are welcome to use our many hand washing stations and hand sanitizer dispensers throughout the hospital.
- Fortunately our existing workflow minimizes time in shared spaces with exam room check-in and check-out, and our spacious lobby allows plenty of room to maintain social distance.
- Frontier offers paid sick leave and PTO to our staff, so staff experiencing any symptoms of illness will stay home, in keeping with CDC guidelines for workplace risk reduction.
- We also ask our clients experiencing any symptoms to stay home. Call us if your pet needs veterinary care and we will work with you to problem solve.
March 1, 2020
The short answer is no.The Oregon Veterinary Medical Association (OVMA) has put together a detailed FAQ page, COVID-19 Coronavirus and Your Pet, which is the best source of information about this virus and pets in Oregon.
The OVMA is working with the Oregon Health Authority and staying informed with all of the most current updates about the virus in Oregon and will update their website as new information becomes available. We will keep you informed as we learn more, but with what we know now, there is no risk to your pets.