503-648-1643        Book Now        Map

COVID-19 Updates

At Frontier, our priority has always been caring for our patients, clients and staff. While COVID-19 has made this an uncertain time, what we do know is that veterinary care will continue to be required – pets won’t stop needing illness and urgent care, food and medications during this human pandemic, and we will continue our commitment to provide that much-needed care.
We expect to maintain regular business hours and see and treat patients, provide food and medication via curbside service. We are working with our talented staff to innovate ideas that support you and them during this unprecedented time.
For accurate and updated information on COVID-19 we are using the following resources, and will continue to update you as the situation develops:
April 3, 2020


March 19, 2020
We are following the Governor’s direction for medical, dental and veterinary providers to eliminate all elective procedures that use PPE (personal protection equipment) in an effort to preserve PPE supply for human healthcare needs. As such, we are discontinuing elective surgeries, including spay and neuter, as well as preventive dental cleanings. If your pet has a procedure scheduled, we will contact you soon to cancel and place you on a waiting list for when procedures are permitted to resume. 
March 18, 2020

EFFECTIVE IMMEDIATELY: Mandatory Curbside Service at Frontier Veterinary Hospital

Dear Frontier Veterinary Hospital family, clients and pets,

We ask for your patience while we all lead the charge to protect our community and staff from COVID-19 spread. Veterinary care is an essential service to our community so we must take proactive measures. We assure you that we will remain open to care for your pet at this time, and are taking these precautions to protect our staff so they can continue to provide this vital care.

1. Only Frontier Veterinary Hospital Staff are allowed inside the building.
2. Upon arrival in our parking lot, you will notice a sign in each client parking spot with our phone number 503-648-1643 to call with a space number.
3. Upon receipt of your call we will check you in as quickly as possible using the number on your parking space.
4. Please remain in your car outside the hospital and a staff member will come to you with your food or prescriptions if here for pickup, or to retrieve your pet for appointments and services.
5. If you are not feeling well or may have been exposed to COVID-19, please request a healthy friend or family member to transport your pet to the hospital on your behalf.
6. We will do our best to coordinate your visit from outside the hospital, including real time exams with you on the phone and providing follow-up instructions and taking payments.

We are all working together to prevent the spread of COVID-19 in our community and to protect our ability to serve you and keep you and our staff safe during this pandemic.

Thank you for your patience and understanding,
The Doctors & Staff of Frontier Veterinary Hospital

March 15, 2020

We expect to maintain regular business hours and see and treat patients as usual. This includes preventive care, dental care, surgery, illness and urgent/emergency care. In order to do this safely, we have updated our already strict cleanliness standards, and implemented new options for clients to maintain social distancing practices. We are working with our talented staff to innovate ideas that support you and them during this unprecedented time.

Cleanliness & Hygiene 
As a medical facility, Frontier has always maintained a high standard of cleanliness and sanitization using medical-grade disinfectants. Each exam room has always been sanitized between patients, and the lobby, treatment room and staff work areas are cleaned throughout the day. In response to COVID-19 we have increased the frequency of this cleaning, with particular attention to high-touch areas like doorknobs, phones, computers, seating, switches and handles.
  • Clients are welcome to use our many hand washing stations and hand sanitizer dispensers throughout the hospital.
  • Fortunately our existing workflow minimizes time in shared spaces with exam room check-in and check-out, and our spacious lobby allows plenty of room to maintain social distance.
  • Frontier offers paid sick leave and PTO to our staff, so staff experiencing any symptoms of illness will stay home, in keeping with CDC guidelines for workplace risk reduction.
  • We also ask our clients experiencing any symptoms to stay home. Call us if your pet needs veterinary care and we will work with you to problem solve. 

March 1, 2020

The short answer is no.The Oregon Veterinary Medical Association (OVMA) has put together a detailed FAQ page, COVID-19 Coronavirus and Your Pet, which is the best source of information about this virus and pets in Oregon.
The OVMA is working with the Oregon Health Authority and staying informed with all of the most current updates about the virus in Oregon and will update their website as new information becomes available. We will keep you informed as we learn more, but with what we know now, there is no risk to your pets.